Privacy and security
This page is written and maintained by Malama Physiotherapy and Performance to answer common questions about how we handle your information. It is not an independent certification.
Last updated · 14 octobre 2026
Information we collect
When you use our website, we collect only what is needed to reply: your name, email address, and the contents of the message you submit through the contact form. Clinical information (health records, assessments, treatment plans) is handled in our scheduling and charting software, separate from this website.
How we use your information
- Reply to inquiries you send through the contact form.
- Send you transactional emails when applicable (confirmations, follow-ups).
- Improve our website and the quality of the care we provide.
We do not sell or rent your personal information to third parties.
Data security
The website is served over HTTPS. Contact form submissions are stored in a managed database where read access is restricted to authorized admin accounts (admin role) through row-level security policies. Service keys and secrets are never exposed to the browser. No system is completely free of risk; we refine our practices over time.
Retention and deletion
Messages received through the contact form are retained as long as needed to address your request and meet our professional obligations. You can ask us to delete your information at any time by writing to lucas@malamaphysio.com.
Emails and unsubscribe
If you receive an email from us other than a direct reply to your inquiry, you can unsubscribe at any time using the link provided in the message, or through our unsubscribe page.
Your rights
You can ask us to access, correct, or delete the personal information we hold about you, in accordance with applicable laws in Québec and Canada. To exercise these rights, contact us at lucas@malamaphysio.com.
Contact us
For any question about privacy or security, contact Lucas at lucas@malamaphysio.com.